Safety for you & our team
In order to protect you and our staff we have implemented health and safety measures in line with the UK government's guidance.
Our team members are working on rotation to avoid exposure.
Team members operate at a 2 metre distance.
Masks are mandatory at all times in the workplace.
We have introduced hand sanitising stations and regular cleaning of equipment and work spaces.
Gloves are used to handle packages and returns are quarantined for one week before handling.
Avoid disappointment and find the best delivery option for you.
We are doing our best to ensure quick dispatch of orders but couriers are experiencing delays due to staff shortages and social distancing.
Royal Mail service updates can be found here: https://www.royalmail.com/coronavirus
DHL services to Australian addresses are currently taking 2 - 6 working days.
If you are concerned about a delay with your parcel, please contact us with your order ID. We thank you for your patience with deliveries at this unprecedented time.
Returns & exchanges
Something not quite right? We can help.
If you would like to return your item please send back to us at the following address:
Pranda UK Ltd T/A Gemondo
PO Box 98
Please ensure you fill in and include the returns form detailing how you would like us to process your return or exchange.
We recommend using a tracked delivery method to ensure your parcel is covered.
Unfortunately we are not able to process exchanges on earrings but we can accept returns if earrings are unworn and unused.
Please fill out the returns form included in your original order detailing any items you'd like to exchange. Please be sure to include any ring sizes if applicable.
If there is a price difference on your exchange item we will contact you via email or phone to arrange payment. Partial refunds will be administered at the time of processing the return.
To ensure safety to staff and the public we are isolating return parcels for one week before processing. Refunds can take up to 14 days to be administered from the date of receipt. Thank you for your patience and understanding.