Delivery

Delivery Updates

Christmas Extended Returns
To avoid delays and help you plan your Christmas gifts while stocks last, gift orders made from the 1st October 2021 can be returned for exchange or refund up until the 31st January 2022. Usual terms apply.

There may be some delay with your delivery if using the Royal Mail standard service. You can find service updates on this here: https://personal.help.royalmail.com/app/answers/detail/a_id/5317

Thank you for your patience and understanding.

We have extended our returns policy. Now all customers can enjoy a 60 day returns period.


Delivery Options Price 
Standard Australian Delivery Free
Expedited Australia Delivery  $30.00

  

Deliveries

Order before 2PM GMT Monday to Friday and items will be dispatched on the same working day. This excludes UK bank holidays, special or bespoke orders.

Standard Australian and International Delivery: Dispatched International Tracked & Signed which aims to deliver your order in 7-10 working days, excluding Saturdays.

Expedited Australia Delivery: Dispatched to an Australian address which aims to deliver your order in 2-6 working days

International Expedited Delivery: Dispatched outside of Australia which aims to deliver your order in 1-4 working days

Please note special orders will be dispatched after their respective product and hallmarking timeframes as noted on the detail pages.

Working days are Monday to Friday, not including Saturdays, Sundays or Bank Holidays. Delivery services we use require a signature on delivery. If you miss the delivery, a card will be left to let you know a delivery has been attempted. 

For more information on deliveries, please visit our FAQs page
 

Cancellations

Unfortunately once orders have been placed we are unable to change details or amend items within the order. If you wish to cancel an order we will always try our best if notified as soon as possible or the order has not already been processed.